1. Eligibility for Return

Returns shall be accepted only under the following conditions:

• The product must be unused, uninstalled, undamaged, and in original condition and packaging.
• Return request must be made within 24 hours of delivery / pickup.
• The product must be accompanied by the original invoice / bill.
• The Company reserves the right to inspect the product before approving any return.

No return shall be accepted once the material has been installed, cut, drilled, fitted, altered, assembled, or used in any manner.

2. Damaged, Defective, or Wrong Material

If the Buyer receives damaged goods, manufacturing- defective goods, or wrong material different from the invoice/order, the Buyer must:

• inform Bagga Sales immediately at the time of delivery or within 24 hours,
• share clear photos/videos of the issue,
• and provide the invoice copy / order details for verification.

After verification and inspection, the Company may, at its sole discretion, replace the product or provide credit / adjustment / refund, only if replacement is not possible.

3. Goods Must Be Checked Before Installation

The Buyer is solely responsible for checking the material before installation or use, including but not limited to size, finish, color / shade, quantity, design, model, and visible damage.

No complaint, replacement, return, or refund shall be entertained after installation, fitting, or usage of the product.

4. Non-Returnable / Non-Refundable Items

The following items shall not be eligible for return, replacement, or refund:

• special order / non-stock items
• customized or made-to-order products
• products purchased on clearance / discount / sale
• products with opened, torn, or damaged packaging
• products damaged due to improper storage, transportation, handling, installation, or site conditions
• products that have been cut, fitted, polished, fabricated, modified, or partially used
• items sold strictly on approval-to-purchase conversion basis, unless otherwise agreed in writing

5. Natural Variation / Batch Difference

For products involving shade, texture, finish, polish, grain, tone, pattern, or batch variation, minor differences may occur between display samples, catalogue / photo references, previous lots, and actual supplied material.

Such variation shall be treated as normal trade variation and shall not be considered a defect or valid reason for refund / return.

6. Shortage / Transit / Delivery Claims

Any claim regarding shortage, missing quantity, visible breakage, transport damage, or wrong count of packages / pieces must be reported at the time of delivery and noted immediately with supporting proof.

Claims made after delivery acknowledgment may not be entertained.

7. Refund Process

Where a refund is approved by the Company:

• it shall be processed only after physical inspection and approval,
• refund shall be made to the original mode of payment or by any other mode decided by the Company,
• refund processing may take 7 to 15 business days, subject to banking and internal processing timelines.

Delivery charges, loading/unloading, transport charges, handling charges, and site delivery charges are non-refundable, unless the error is solely due to the Company.

8. Return Transportation / Pickup

Unless specifically approved by Bagga Sales:

• return transport / freight / pickup charges shall be borne by the Buyer,
• the Buyer must ensure safe return of goods in saleable condition.

The Company may arrange pickup / reverse transport at its sole discretion, but this shall not be treated as an obligation.

9. Exchange / Replacement Policy

Approved replacement shall be subject to stock availability, manufacturer approval (where applicable), and inspection by the Company.

If the exact same product is unavailable, the Company may offer equivalent replacement, credit note, or refund, as deemed appropriate.

10. No Cancellation After Order Processing

Once the order has been confirmed, packed, dispatched, specially procured, or billed, it may not be cancelled, except at the sole discretion of Bagga Sales.

If any cancellation is exceptionally accepted, the Company may deduct transportation charges, packing charges, handling charges, restocking charges, or any other actual costs incurred.

11. Commercial / Dealer / Bulk Orders

For bulk, project, dealer, contractor, builder, or institutional orders, return / replacement / refund shall be subject to separate commercial understanding, if any, and in absence of a separate written agreement, this policy shall apply.

12. Limitation of Liability

The maximum liability of Bagga Sales under any circumstance shall be limited strictly to the invoice value of the concerned product only.

The Company shall not be liable for labor / carpenter / fitter charges, installation or dismantling cost, delay losses, project hold-up, site expenses, indirect or consequential damages, or any third-party claims.

13. Right to Accept or Reject Claims

All return, replacement, and refund requests shall be subject to final inspection and approval by Bagga Sales.

The Company reserves the absolute right to accept, reject, partially accept, or settle any claim based on product condition, nature of complaint, timing of complaint, and supporting proof.

14. Governing Law & Jurisdiction

This Policy shall be governed by the laws of India.

Any dispute arising out of sales, return, refund, replacement, or related commercial transactions shall be subject to the exclusive jurisdiction of the courts at Gurugram / Gurgaon, Haryana, unless otherwise decided by the Company.